Terms of Use

Last updated: 22 October 2026

These are the terms for using Karot and for buying its plans. Karot is made and run by Davit Vardanyan, an individual (“we” below), and you can reach us at hello@karot.love. They are written to be read, not skimmed past: if something here is unclear, or seems unfair, write to us.

What Karot keeps about you, and who else sees it, is in the privacy policy. It is part of these terms.

Using Karot

Karot is for thinking of the people you miss, and for letting them know. Use it for that, with people who want to hear from you. Do not use it to harass or frighten anybody, to pretend to be somebody else, or to send anything unlawful; do not try to break it, overload it, or reach anything that is not yours. If an account is used that way, we may delete it.

What you make in Karot — your letters, your drawings, your words, your recordings and your photographs — stays yours. You let us store it and deliver it to the people you send it to, for as long as the privacy policy says we keep it, and for nothing else.

If you are under the age at which you can agree to terms like these where you live, a parent or guardian has to agree to them for you, and to any purchase.

The free plan, Karot Plus and Karot Family

Free, for everyone: everyone you love, letters up to thirty days ahead, and everything else Karot does — voice, drawings, photographs, signs, three of the birthday cards, widgets, your book with each of your people, which keeps everything you leave each other from version 1.1 of the app on (something sent from an older version lasts a day, as that version says), and keeping your people for a new phone. No plan limits the number of people; so that Karot cannot be misused, every account, paid or not, can be connected with up to a hundred people at a time. Receiving, opening and seeing what somebody with a plan makes for you is free too: a plan is needed only by the person who makes it.

Two paid plans add the same things:

• “Open when…” letters: a letter that opens on a moment rather than a date. It reaches the reader the next morning and waits, sealed, until they choose to open it.
• “Until we meet”: the day the two of you will see each other, which both of you see coming closer. Setting or changing it needs a plan; either of you can remove it, plan or not.
• “On this day” and “Their voices”: what the two of you left each other, gathered on its date in the years after, and every recording of theirs in your book, in one place. What they gather stays where it is for everyone, in your days together and your letters.
• Sending to several: one moment for several of your people at once, each of whom receives their own, as if it had been sent to them alone.
• Letters scheduled more than thirty days ahead (up to ten years).
• “Your year together”, a look back at the days you thought of each other.
• Birthday cards: six more cards to send one of your people on their birthday. Whoever receives one opens it, plays it and keeps it for free; from version 1.1 of the app they can hide it from their own book, and you can delete it, as you can anything you sent (on an older version, the person whose birthday it is can let it go, which deletes it for you both).

They differ only in who they cover:

• Karot Plus covers you alone.
• Karot Family covers you and up to five of your people, whom you choose in the app (see “Sharing Karot Family”).

Each is sold by the month or by the year. When a plan stops covering you, the people you are connected to stay, and so do the letters you have already scheduled. What you made with it stays: a letter you sealed is still delivered, the day you set stays until it has passed, what you sent to several stays with each of them, and a card you sent stays with the person it was for. Until a plan covers you again, you cannot make any of those things anew, schedule a letter more than thirty days ahead, or open “On this day”, “Their voices” or “Your year together”.

Buying, prices and renewal

Karot Plus and Karot Family are auto-renewing subscriptions. You buy them inside the app, through Google Play on Android or the App Store on iPhone, and you pay Google or Apple, under that store's own terms. We never see your card.

The price is the one the store shows you, in your currency and with your country's taxes, before you confirm. The app never shows a price the store did not give it. If we change a price, the store tells you before the new price applies to your subscription, and asks for your agreement where its rules or your law require it; a change never touches a period you have already paid for.

A subscription renews by itself at the end of each period — every month, or every year — and the store charges the payment method on your store account for the next period, until you cancel. On the App Store, the renewal is charged within the 24 hours before the period ends, so turn renewal off at least 24 hours before the end to avoid the next charge. On Google Play, cancelling at any time before the renewal date stops the next charge.

If a renewal payment does not go through, the store may keep your plan going for a short while as it tries again, or hold it until the payment is fixed; Karot tells you, and shows you where to fix it. If it is never fixed, the subscription ends.

Changing plan

You change plan in the app, from your plan in Settings.

• From Karot Plus to Karot Family starts at once. Google Play charges the difference for the rest of the period you are in; the App Store refunds the part of Karot Plus you have not used and bills Karot Family from that day. Either way, the store's screen shows what you will pay before you confirm.
• From Karot Family to Karot Plus, and between monthly and yearly, happen at your next renewal. Until then, nothing changes, and you can take the change back.
• In the app, going from a monthly Karot Plus to a yearly Karot Family is two steps: Karot Family at once, then yearly at the renewal.

On iPhone you can also change plan on Apple's own subscription page, which shows when each change takes effect before you confirm.

Cancelling

You cancel in the store that bills you: on Android in the Google Play app (your profile → Payments & subscriptions → Subscriptions), on iPhone in Settings (your name → Subscriptions). In Karot, your plan's page in Settings has “Manage subscription”, which opens the same place.

Cancelling stops the next renewal. Your plan stays until the end of the period you have paid for; then your account, and anybody you shared Karot Family with, go back to the free plan.

Deleting the app, or deleting your Karot account, does not cancel a subscription. The store goes on billing it until you cancel it there. Before your account is deleted, Karot tells you so and offers the store's page.

Refunds

Refunds are given by the store you paid, under its own rules: Google Play's refund policy, or Apple's, where you ask at reportaproblem.apple.com. We cannot refund an App Store purchase ourselves. For a Google Play purchase you can also write to us, and we can refund it through Google Play.

When a subscription is refunded and the store takes it back, it ends at once, and so does everything it covered, for you and for anybody you shared it with.

If a Google Play purchase ever reaches us with nothing that says which Karot account it is for, and no account claims it within about two and a half days, we refund it through Google Play rather than keep payment for a plan nobody has.

Nothing in these terms takes away a right the law where you live gives you as a consumer, such as a right to withdraw from a purchase; such a right is claimed through the store you paid.

Sharing Karot Family

Karot Family is shared by its buyer's choice, one person at a time. Being connected to somebody who holds it gives you nothing by itself.

• Who can be chosen: the buyer chooses, in the app (Settings → Choose who shares it), up to five of the people they are connected to. Nobody is asked, notified or charged anything when they are given a place: their app shows who shares it with them the next time it looks.
• How long a place lasts: the person chosen has everything Karot Family has while the buyer's Karot Family is active and the two of them are still connected. Their place ends when the buyer stops sharing with them, when they leave (“Leave this Family”), or when either of them ends the connection. Connecting again does not bring a place back: the buyer chooses again.
• How often the places can change: a place, once given, stays taken for thirty days, however it ends — giving the same person their place back needs no new one. And one Karot Family can give places to at most twelve different people in any twelve months. These limits belong to the subscription, so they do not start again if it moves to another account.
• A place does not travel further: the people chosen cannot share it with anybody else.
• When the buyer's plan is not active — it lapsed, it is on hold until a payment is fixed, it is paused, it was refunded and taken back, or it changed to Karot Plus — the people chosen are on the free plan until Karot Family is active again. The buyer's choices are kept for then.
• A person with a plan of their own keeps their own plan first. They can give back a place they were given.

This is Karot's own sharing, chosen in the app. It is not Apple's Family Sharing, which is off for Karot's subscriptions, or any store's family group: only the buyer's choice in Karot gives a place.

A plan on a new phone

A subscription belongs to the Karot account it was bought on. To have it on a new phone, keep your account (Settings → Keep your people) and open it there with “I already use Karot”; the plan comes with it.

“Restore purchases” asks the store what your store account pays for. If you reinstalled Karot without keeping your account, it can move a subscription from the old account to the new one — but only once the old account has not been used for a week, and only once a month, so that it can never take a plan away from somebody still using it.

What we can and cannot promise

We work to keep Karot running and what you leave in it safe. But a light, a notification or a letter travels through Google, Apple, your network and your phone, and we cannot promise that each one arrives, or arrives on time. Do not rely on Karot to reach anybody in an emergency.

If something goes wrong with a plan you paid for — it did not arrive, or it went away while you were still paying — write to us, and we will put it right.

If you got Karot from the App Store

For the app itself, Apple's Standard Licensed Application End User Agreement is Karot's licence agreement (apple.com/legal/internet-services/itunes/dev/stdeula). These terms add to it; they do not replace it. Apple is not responsible for Karot or for these terms, and is not a party to them.

Changes to these terms

If these terms change, this page changes, and so does the date at the top. A change to what the plans include, or to how sharing Karot Family works, is written on this page before it takes effect, and said in the app too where it can be. A new price reaches your subscription only through the store, as described above.

The law, and getting in touch

These terms are governed by the law of the Republic of Armenia, without taking away the protection that consumer law where you live gives you.

Write to hello@karot.love. It is read by a person.